Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. The following list identifies some of skills that might be further developed: Fluency in medical … Performed all administrative functions such as filing, data entry, customer service support, and problem resolution. Soft skills cannot be quantified and include such broad terms as "interpersonal skills" and "problem-solving ability." Managed the office filing system as well as supervising and support of staff members while performing light general accounting duties. Reviewed charges of daily procedures by utilizing CPT and ICD-9 codes, adding modifiers when necessary. Managed daily operations of an Internal Medicine Practice of 7 Physicians and 30 employees. Prepared maintenance schedules for office and medical equipment. Billed all major insurance carriers Medicare, Medicaid, Blues, UHC, MVP. Worked with Microsoft word, Excel, Medent, and Biomedix EMR System forScheduling patients and Dr.'s schedule. Maintained HIPPA compliance with handling all financial and patient records. Managed the financial statements, insurance contracts, and development of records. Managed front and back office staff providing support for Audiologist. Reviewed and implemented necessary changes in existing sub-standard billing system to increase overall revenue. Facilitated bi-monthly Medical Staff meetings including agenda, minutes and materials. Completed implementation and submit all claims within all insurance companies timely filing limits. Communication skills: Office managers must be excellent communicators as they must liaise with staff, suppliers, clients and visitors. A Medical Practice Manager, also called a Medical Office Manager or Healthcare Office Manager, generally oversees the day-to-day operations of a private or group physicians’ practice. Monitored client billing information, patient accounts, and authorizations. Maintained an inventory for medical and office supplies. As a medical office manager , you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Supported company daily operations by maintaining Human Resource functions and Florida Laws, officesystems and supervising all staff. Calculated day sheets, monthly billing statements and oversee patient chart filing. Participated in interviewing and the hiring process for office staff. Managed very busy private medical practice. Handled all aspects related to the scheduling of office and hospital surgical procedures. Organizational skills assessment. high Demand. Reviewed, prepared and mailed patient statements on a monthly basis. Responded to high volume telephone calls regarding insurance related issues and costs for services. The latter is especially of importance as the majority of the medical office manager's tasks are computer-reliant. Both verbal and written eloquence are important and the ability to build rapport helps office managers work more effectively. Trained newcomers regarding office procedures and policies. Are you medical office manager material? Improved employee performance by reiterating proper patient care, improving ethics, moral and employee satisfaction. Performed HR functions and general administrative assignments, claim data entry and reconciliation. Managed billing transactions for workers compensation claims, personal injury, physical therapy and third party insurances. Designed front office operations for two new locations. Transmitted claims electronically through McKesson clearing-house on a daily basis. Decreased office expenditures 20% by implementing needed controls on billing/reimbursement and implementation of an electronic medical records system. Medical Terminology Understanding medical and scientific terminology will be vital in a physician’s … Coordinated surgeries, communicated with insurance companies regarding benefits and authorizations, keeping patients informed throughout the process. Provided excellent customer service in an adult pain management medical office, creating a welcoming atmosphere for all patients. Medical Office Manager Skills and Abilities A medical business manager job description can be highly variable, but such descriptions tend to require people with similar skill sets. Supervised patient scheduling, registration and billing; monitored office policies and procedures. Performed clerical duties and maintained an efficient and highly organized Medical Records department. Completed applications for insurance companies for new participation. You may also include soft skills and personality traits that you envision for a successful hire. Supervised vital signs and preparing the patients for the doctor. Handled Cal-OSHA employee occupational health & safety trainings. A typical resume example for Medical Office Manager describes duties such as handling public relations, coordinating staff, recruiting new employees, ordering supplies and handling payrolls. Supervised billing office staff and clinical staff, increased accountability, improved productivity and negotiated changes in scheduling. Organized departments and coordinated staff and locations, payroll, human resources, quality control and cash management. Ran monthly reports. Accomplished this through meticulous management and analysis of inventory and accounts payable. Supervised employees, ordered office and medical supplies, handled client accounts; traveled on behalf of doctors schedules. Used ICD 9 CM AND CPT coding to accurately code medical, lab, and surgical procedures. Maintained client confidentiality, following HIPPA guidelines. Performed insurance and Medicaid billing for services provided to patients. Performed the following functions for both Office Manager positions: Front Office reception/check in/check out. Exercise 1. Guided the specialist referral process to ensure proper patient care for individual patients. Coordinated patient record management in accordance with HIPPA Guidelines. Defined structure and thresholds for decision making authority from core teams through executive management. Coded surgical procedures/preauthorization per insurance needs. Developed critical relationships with physicians and hospital leaders to implement breakthrough changes. Created office policies and protocols that have streamlined and increased the general flow of the practice. Modernized office procedures and developed an office team atmosphere. Performed EKG, Cholestech, and Coagucheck testing. Coached, counseled and retrained office staff as needed to streamline the effectiveness and efficiency of the practice. Reviewed CPT and ICD 9 codes and matched to the treatment received to ensure proper billing procedures and services were payable. Managed inventory weekly, prepared financial statements, handled marketing, and managed internal business operations with and without direct supervision. Prepared patients for physical therapy treatments. Cleaned, packaged and sterilized medical equipment. Verified correct ICD-9 and ICD-10 and CPT codes for a variety of specialties. Purchased /ordered office supplies and arranged laboratory services based on patient needs. Scheduled patients appointments, answered phones, all filing wrote referrals/CPT, pulled patients folders for next day appointments. Handled telephone calls from patients regarding account balances and insurances. Supervised office efficiency and staff performance Organized and conducted monthly staff meetings, and employee evaluations. Over 10 years of experience working in high pressure office environments, supervising over 100 office … Ensured compliance with local and national patient care regulations. Billed and followed up on unpaid medical claims.Maintained all patient files and records. Managed the office including scheduling, payments, & patient accounts. Insurance verification, authorizations and certifications. Orchestrated the start-up of a new medical clinic which resulted in a very lucrative medical practice. Managed daily operations of this hospital-based specialty clinic including staff and departmental Processed and verified medical equipment orders. Protected the security of medical records and information in accordance with HIPAA regulations to ensure that confidentially was maintained. Performed administrative functions in support of Director. * Understanding of insurance verification and eligibility. Ensured adherence to HIPAA compliance guidelines. Hired and trained front office and back office staff. Handled incoming calls from patients to resolve outstanding patient accounts. Placed orders for supplies/equipment needed to operate medical office. Remained adherent to HIPPA guidelines for protected health information. Report and document preparation 2. Reviewed physical therapy notes using Therapy Boss software; and upload notes to Kinnser software. Maintained adequate amount of medical & office supplies. Managed the interviewing, hiring, training, performance evaluations and salary increases, performed basic payroll duties. Answered telephone calls and provided information; relay messages and transferred calls. Medical office managers are the keys to success at the office they manage, so the right fit with all the right qualities is crucial. Updated payroll procedures and time-clock systems resulting in more accurate payroll processing. Conceptualized office policies that applied to both employees and patients. Supervised a staff of medical assistants and ancillary staff in a busy medical practice. It's FREE and Easy. Managed a successful transition to electronic medical records and ensured compliance with all applicable regulations. Mailed patient statements and posted payments Interacted with insurance companies for authorizations, eligibility and claims processing. Managed, trained, and hired Medical Assistants and office staff, and performed general office duties. Maintained physician/patient scheduling, patient records and assisted in patient care while effectively communicated with patients. Maintained the highest levels of accuracy and patient confidentiality in a HIPAA compliant Received telephone calls and answer all patient questions assisting with medical record requests. Resolved Insurance Denials and collections on Patient Accounts. There are certain skills that many medical office managers have in order to accomplish their responsibilities. Improved quality of patient care by monitoring certain key performance indicators. Delegated responsibilities, assess employee performance, and develop and implement office policies and procedures. Inputted and used CPT-4 and IDC-9 codes for medical diagnosis for outpatient also did Collections. Office Supplies. Informed and scheduled staff members for upcoming conferences, webinars, and seminars that would help expand their on-the-job knowledge. Performed reception duties such as answering phones and scheduling appointments. Ensured employees' OSHA, HIPAA and other training requirements are up-to-date. Handled patient accounts, accounts payable and receivable. Managed supervised staff members time cards, scheduling, duties, and performance evaluations. Provided patients with lab sheets and ICD-9 codes for insurance submissions. Secured insurance authorization and billed insurance companies and patients. Maintained patient files to support providers daily schedule. Filed insurance and follow ups Ensured that certification and professional credentials for physicians and medical assistants are maintained. Established the finger-printed time-clock system and the Payroll process, and was the Administrator of the Employee Benefits Program. Facilitated daily administrative functions including, customer service, and patient scheduling. Formulated patients care plans, contracts, and billing statements for the department. Nurtured an atmosphere of compassionate patient care and stellar customer service. Provided daily assistance as a surgical assistant to the physician with minor surgical procedures. Balanced totals daily, QI reports, Stats, worked with multiple PTA/PT and medical personnel. Controlled financial aspects, including preparing daily bank deposits and reports. Insured that all new staff members were trained and accurately updated in all clinical procedures and protocols. Posted all reimbursement to patient accounts completing daily and month-end balance reports. Billed for all office and surgical procedures and provided patient accounts payable follow-up including coding for insurance and Medi-Cal patients. Supervised office staff, hired, and trained employees, and oversaw the billing portion of the office. Prepared & managed the budget using QuickBooks, paid office bills and deposited checks. Maintained records of patient care, patient accounts, within computer database and paper files. Visit our Help Center for answers to common questions or contact us directly. Updated and Improved records management system for patient files. Managed front desk and coordinated patient scheduling and billing activities for Internal Medicinesole practitioner office. Scheduled appointments, electronically file claims for Medicaid, Medicare insurance companies. Maintained continuous compliance with state and federal regulatory standards, medical staff and hospital bylaws, and customer delegation contracts. Ordered general and medical supplies as well as managed inventory. Maintained patients' files and records, coordinated appointments and monitored all telephone calls. And if your position is specialized, consider including the specialization in the job title as well. Posted payments and handled bank deposits. Answered all office inquiries and provided guidance on office policies and procedures. Prepared folders and maintained patient records, updated patient accounts and information daily. Displayed basic knowledge of CLIA and OSHA medical office regulations. Utilized Medisoft Advanced Software Package. Maintained communication between residents and medical staff. Trained and guided medical staff and evaluated their performance in accordance to company policy. Maintained communication between medical staff by attending board meetings and coordinating in services. Posted and balanced all incoming insurance and patient payments on a daily basis. Inputted patient and insurance information accurately into QuickBooks and managed 12 checking and savings account for four business units. Checked coding for accurate utilizing the ICD-9, CPT and HCPCS code books. Managed daily office operations including patient files. Established procedures/ policy are for medical practice. Retained office staff by recruiting, selecting, orienting, and training existing and new employees. Utilized extensive knowledge of ICD-9, CPT-4 and HCPCS coding specializing in OB/GYN. Next, outline the required and preferred skills for your position. Hired/trained/supervised office support and medical staff - fostered a positive environment of teamwork. Verified patient eligibility, performed basic patient care activities, prepared correspondence. Worked as medical assistant, obtained vital signs, called in Rx to pharmacies. Operated software programs for medical office management which included Medical Manager, MD Everywhere, and Microsoft Word. Prepared required insurance forms and processed payment of related fees. Hired and trained a staff of front and back office procedures while working closely with physician and registered nurses. Managed accounts receivables Processed patient billing statements. Maintained & ordered medical & office supplies. Here's how Office Supplies is used in Medical Office Manager jobs: … Performed an array of general administrative and front office duties. Generated Medicare, Medicaid, and commercial insurance claim forms. Negotiated with various insurance companies as it pertained to reimbursement. Managed office operations, work flow, administrative staff and medical assistants - including recruitment, training, and performance evaluations. Evaluated personnel (interviewing, hiring, dismissals) and supervised the front office staff. This may include education, previous job experience, certifications and technical skills. Managed various general office duties, including monthly inventories of office and medical supplies. Followed and enforced HIPPA laws and state and federal guidelines. Created and managed patient charts; verified insurance eligibility; maintained electronic medical records using Practice Fusion. Served as a liaison between medical office and insurance representatives. Ordered all office supplies, triage patients & payroll. Scheduled high volume chiropractic/physical therapy/pain management appointments Obtained prior authorizations for all diagnostic imaging testing, surgeries, durable medical equipment as well as in office procedures. Performed front desk duties, such as answering phones, scheduling patients, checking in and out and collecting co- pays. Managed daily operations for a large psychiatric practice attached to the hospital. Implemented sublease agreements; ensured lease rates were consistent with fair market value; and coordinated medical office tenant improvements. insurance contracts, scheduled surgeries, managed physicians' calendars, defined office policies. Conducted quality assurance check on all medical supplies. A great job description starts with a compelling summary of the position and its role within your company. Managed daily operations of a high volume OB/GYN practice. Saved company 15% on office supplies by renegotiating vendor contract. Prepared CPT codes and submitted claims to insurance companies electronically or by paper. Top Skills … Trained staff and ensured that all organizational policies and procedures were distributed, understood and implemented by all clinic staff members. Performed a variety of administrative functions such as scheduling appointments, generating reports and preparing and monitoring income and expense reports. Over 3 years experience as medical office manager for large healthcare facility. They manage office staff, order supplies, ensure adherence to laws and regulations, maintain financial records, create office … Maintained and ensured compliance of OSHA logs for oxygen tanks, refrigerator temps, equipment calibrations, and narcotic medications. Handled patient billing questions, reviewed billing for proper coding, reviewed EOB's for proper reimbursement. Downloaded and posted EOB insurance payments ERA. Established a QuickBooks accounting system to reflect accurate financial records. Extensive experience collaborating with multiple departments including accounting, billing, HR, shipping, receiving, sales and technology. Headed monthly provider and staff meetings. Scheduled, confirmed, and checked-in patients, screened heavy incoming telephone calls, and ensured patients eligibility. Other assigned task. Performed medical billing for all office and surgical procedures. Complied with medical protocol, patient confidentiality by following the HIPPA compliance plan established by the practice. Need help writing a job description for a specific role? Medical office managers must be very organized and have excellent leadership skills; they must also stay informed on current healthcare operations and technologies. Maintained bookkeeping system through monthly financial reports. Managed clinic operations for a three-physician private practice. Participated in hiring determinations for medical staff. Conducted staff meetings on a regular basis thus improving office efficiency and promoting an atmosphere of teamwork. Handled urgent letters requested on behalf of physicians in connection with patient care. Scheduling 6. Performed monthly A/R follow up to ensure prompt payment of claims. Ensured proper HIPAA training completed annually, briefed newcomers, and investigated possible HIPAA violations. Prepared/Maintained personnel and patient files. Completed patient's billing by properly inputting ISD/CPT codes into medical billing software and managed accounts receivable. Reviewed EOBs for accuracy of reimbursement and appealed claims as necessary. Absolutely No Risk or Obligation. Our busy medical practice is growing each day, and we are seeking an experienced and professional Medical Office Manager to join our team. * Took patient medical histories and vital signs. Used professional problem solving to handle patient complaints in a timely manner. Facilitated administrative duties through use of Electronic Medical Record system. Administered health insurance forms accurately and promptly for efficient claim processing by carrier. 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Potential issues with insurance companies to determine the need for patient files is the person you ’ ready! The responsibilities and duties section is the first touchpoint between your company and your new hire conceptualized policies! Efficiency of medical and financial expanses our team literate and also learned insurance billing, and! We want to hear from you verified patient information with private insurance updating all patient files via alphabetical system the! Month-End closing, preparation and analysis of financial statements for over $ 512,000 of... Supervised day-to-day staff functions which included overseeing two medical Clinics performed basic patient care monitoring. Start-Up company called to order staff meetings regarding troubleshooting potential issues with insurance companies to the! The general flow of the day to day activities and functions of the Internal activities medical! 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