A good receptionist is expected to have some personal qualities which would help her in the efficient discharge of her duties. When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. Business Studies is an important subject to study when you would like to follow a career in business management, finance, administration or marketing. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! If the reader of a business letter fails to understand the message, it will matter little to him. Receptionist. All of our virtual assistants are trained to high standards and boast brilliant organization skills, as well as the ability to. We’re proud of the strong relationships we maintain with our clients. They know their way around a spreadsheet as well as industry-specific software. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Many businesses underestimate just how important a receptionist can be. The most important skills and qualities of a receptionist include the following: Friendly personality: A receptionist must be by nature friendly. Types of Visitors. Entrepreneurship. Some people describe the receptionist as the most important part of an office environment. When reviewing resumes, long spells at other businesses are a good sign that you can count on someone. Owners – These are people who invested and set up the business. Your daily tasks may include keeping records, scheduling meetings, and facilitating communication between teachers, staff, and families. BUSINESS STUDIES TWO . Learning outcomes • Learner will: Know and understand the different types of forms of ownership Explain each form Know the advantages and disadvantages of each form of ownership A lot of people opt for longer interview processes to try and extract details about this sort of personality trait, and find out if a candidate has the right receptionist qualities. Lake Havasu, AZ 86406, Richmond Office6606 W. Broad Street, #400 1.Credit note is a a) bank overdraft b) bill of exchange c) document showing amount owed d) record of payment 2. So, looking at a guide like. A receptionist being either incompetent or rude can have hugely negative implications for your organization and ultimately lose customers. So, what are signs of a positive attitude? BUSINESS STUDIES (859) Aims: 1. Remember, you are looking to learn more about both the skills of any prospective receptionists and their personality. We all know that beautiful and smart covers always attract readers. We train all of our. The business environment is made up of many parts. Objective = Profit so they make money from the business. Receptionists must be organized and detailed-oriented. The customer doesn’t feel rushed, and the receptionist can get to the bottom of their inquiry. Courtesy: A good receptionist should be … to try and extract details about this sort of personality trait, and find out if a candidate has the right receptionist qualities. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and provide the relevant information in a clear and confident manner. To acquaint candidates with the various functions conducted therein. Good leaders understand the way others feel and behave, they have charisma which makes people want to follow them, as well as a balance of assertiveness and empathy. A good receptionist is proficient with basic technology. See if the candidate: When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. That’s the important question. I hereby request permission to issue a questionnaire and observe your receptionist at work. London College of International Business Studies is an exclusive institution offering progressive education for future global business icons We are committed to providing the best possible training and support to our students, both during and after their studies. Here’s what you need to ask your receptionist candidate to see if they have high emotional intelligence: This ties in closely with many of the other important qualities of a receptionist. A person’s attitude will always shine through. Being an effective business leader takes years of practice. A business letter must be readable and clear. They know how to help keep everything in your business safe and secure. Business Studies is one of the most interntional study subjects in the world, due to how broad the subject is. Note that you shouldn’t enforce different aesthetic standards with your receptionist than with the rest of your company; all employees should generally follow the same established dress code. Answer Text: Personal qualities of an office receptionist.-A friendly personality: should be friendly to make visitors feel … Questions about their previous employment and their outlook on the role of a receptionist, can give you good insight. Cancel reply. So the messages of the letter must be clear in meaning. There are a number of benefits that come with being a receptionist. To provide preliminary practice on the functional on. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. These days we have males working as receptionists too. We work with you to create a script that is suitable for call handling within your business. Receptionist at London College of International Business studies Recruit candidates with Ease. 4 Untapped Customer Service Tips To Encourage Return Customers, How To Deal With Angry Customers—Turning a Negative Experience Into a Positive, How Much Does An Answering Service Cost? Phoenix HQ2001 W. Camelback Rd. Questions about their previous employment and their outlook on the role of a receptionist, can give you good insight. Duties of a Receptionist. No matter what type of business you run, your receptionist plays a significant role in your company because they set the tone for your customer service and provide the first impression for your business. grade 8 1. Knowing how to be a good receptionist is not always simple and our staff is fully-trained, often with industry-specific knowledge. If you are recruiting a receptionist, then you will probably have some questions already in mind specific to the business you run. Qualities of Receptionist. aspects of an office organisati 2. In these cases, a virtual receptionist with full training can be beneficial. However, a New Zealand Certificate in Business (Administration and Technology) (Level 3 … have all of them and more. Personal qualities 1. Next, are what we like to call the Super Skills! Top Qualities Of An Effective Medical Receptionist A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. Our staff specializes in legal, real estate, home services, professional services, insurance and franchises, but can also turn their hand to a number of other businesses. They're a company's first line of defense. ... JSS2 - Business Studies: 1st Term - Evaluation Questions | Week 9. To enable candidates to know the basic structure of a business organisation. It also means you don’t have to worry about paid holiday, health insurance and some of the other difficult aspects of employing someone. 4. Even if another candidate has a lot of the qualities you are looking for, this might be trumped by medical knowledge and familiarity with the terms, and operational standards of the industry. You are an important part of the company and get a chance to meet lots of new people. 3. . and integrate with your own CRM. Welcome to Business Studies • Grade 8 • By M.I Mlambo • 201234563 2. But if they have high emotional intelligence, you’ll see the opposite effect. Form 1 Business Studies online lessons on the office. A receptionist should be attentive to customers/clients. Dependability for a receptionist can come in the form of being trustworthy, always being available to answer calls rather than being late back from lunch, and returning those calls in a prompt manner. Receptionists work as administrative clerks in a variety of office settings, from architectural firms to doctors' offices to large corporations. Our receptionists are hand-picked and go through rigorous and thorough training, so you can be assured that a Nexa virtual receptionist is not just a good financial option, but a good business decision, too. If the job of your receptionist is often to answer calls, book appointments, and keep things within your business organized, you may not need them to be based within a physical location. Which of the following documents is issued by a seller to the buyer whenever goods are damaged or undercharged a) credit note b) debit note c) local purchasing order d) quotation If you are interviewing someone and they start to talk about times when they were let down, it is a sign that they might not tend to look at the best in certain situations. I participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. It’s simply the way the job works. The right receptionist will ensure this consistency is in place throughout the office, and the systems you have put in place are implemented properly every time. Has stayed in positions for longer than four years and hasn’t had more than three jobs in a 5-year period. These case studies have also been presented in the course Business Ethics of MBA program and can also be presented in other courses of Management Sciences. Basic Education: A Clerk must possess a good basic education, not less than a junior secondary school certificate.This minimum qualification is required for the clerk to perform the duties he is employed to do. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. So, how can you tell if a receptionist candidate is poised and has the ability to multi-task? Check them out if you haven’t already! Phoenix, AZ 85015, Lake Havasu Office2849 Maricopa Ave. Within the workplace, emotional intelligence is vital. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Many places of business prefer but do not require experience as a receptionist prior to hiring. They can update your social media if needed and create documents in Microsoft Word. Stakeholder – A person or group with a direct interest in the performance and activities of a business. The growth of the business depends more or less on how you greet the customers. Permission to interview business. They know how to help keep everything in your business safe and secure. Word travels fast and you are trusting your receptionist with your business reputation. Our staff is made up of motivated, organized and positive individuals who aren’t afraid to work hard and tackle the everyday challenges of various industries. As an Amazon Associate I earn from qualifying purchases. Their biggest weaknesses (this will show their self-awareness), How they would handle a particular situation involving other people, How they handled a problematic caller in the past, and need help finding a receptionist with these qualities? One minute they may be working on a spreadsheet and the next, they may be answering a phone call or taking a message. So, what are the qualities of a good receptionist? The receptionist should not show personal feelings concerning a customer’s or visitor’s behaviour. Some people are terrible at staying organized, but you need certain people within the business who can be responsible for this. Generally, the education requirement to become a receptionist is a high school or equivalent education. Remember, you are looking to learn more about both the skills of any prospective receptionists, but also their personality. A receptionist that possesses particular qualities is the face of the organization that attracts clients. List of stakeholder groups. Automated Answering Service VS Virtual Receptionist: Which Is Right for Your Business? So, it’s crucial that your receptionist has a positive one. Are willing to take responsibility and refrain from blaming other people. All calls are scored as 1-3 on a robust feedback system, which means continual improvement and understanding of customers’ needs. The attitude of a receptionist is there for all to see and as such a positive attitude conveys to current, potential and future customers that the business is interested in them and their issues. During vacations when Satinder comes home, Davinder shows him the business studies project that he is preparing on the topic ‘Principles of Management’. All of these skills are key to being a good receptionist. Ask how they’ve handled a stressful situation in their previous workplace, Assess whether or not they can stay calm under pressure, Ask what tasks they’ve handled in previous jobs, Ask what technical software they’re familiar with, Ask about a time they’ve had to get familiar with the new software quickly. Remain on good terms with former employers so that they can provide you with a recommendation. Work as a receptionist or an office assistant in a professional setting. A receptionist is like the cover of the book in your company. B. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. An entrepreneur is a person who undertakes a venture with some profit potential and involving a considerable amount of risk and therefore, entrepreneurship is the venture undertaken by the entrepreneur. However, looking at a guide like this one by Indeed can allow you to brainstorm important questions to ask your potential staff. Our. Teachers who bring their students’ learning into the real … To be good at performing the duties of a receptionist, certain skills and qualities are needed.. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. However, the ability to multi-task is essential for receptionists. He/she also has to follow proper etiquette while in conversation with visitors. We have compiled NCERT MCQ Questions for Class 11 Business Studies Chapter 9 Small Business with Answers Pdf free download. Attention to Detail - able to ensure accuracy in … Multi-tasking isn’t exactly the greatest thing for focus, especially on very creative jobs. During the process of interviewing, it is vital to consider the universal skills needed for a receptionist, but also any industry-specific training that might be helpful. 2. Personal qualities of an office receptionist.-A friendly personality: should be friendly to make visitors feel free and relaxed when they visit-Should be patient:A person must have extreme amount of patience if they want to work as a receptionist-Should be able to stay calm in the midst of pressure.-Must be smart and have a smart appearance Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. Receptionists are key to your customer experience and engagement, and key to the organization of your business. Leadership often means having a vision of where you want the team or business to be. It keeps everything ticking along in the business as you can avoid issues around mixed messages and confusion, or customers getting left by the wayside. | Sitemap Your receptionist is often the “first point of contact” prospects and customers have with your business. Nexa also has an assurance process, which allows the receptionists working with us to “level-up” as they gain experience. So, looking at a guide like this one by Indeed can allow you to brainstorm important questions to ask your potential staff. This is a matter of opinion, but they are undeniably the first point-of-contact. We are committed to providing a higher standard of exceptional service. Richmond, VA 23230, Copyright 2020 Answer 1, LLC. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. There are no specific requirements to become a receptionist as skills are usually gained on the job. He/she needs to … Positivity is a leadership trait and it's also something to look for in a good receptionist. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. Thus, he/she has to be presentable and well-versed with the company’s profile. You may need time for a receptionist to familiarize themselves with your business before you learn whether they are consistent and dependable. When customers call or visit your office, chances are the receptionist is the first person they interact with. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. The receptionist of a company, is the first person a visitor usually speaks to. The primary reason it takes so long is because effective leadership means being able to … Your email address will not be published. Do they have people skills and thrive on communication? These are Business Studies Past Questions. 4.To acquaint candidates with the various functions conducted therein. You’ll need to be able to motivate, enthuse and build respect. A receptionist is an employee taking an office or administrative support position. written by zzmorgand. Hence, a good receptionist needs to have a great and pleasing personality. For a receptionist, following the same process to keep accurate records and communicate the messages to everyone can be invaluable. A receptionist is often the first person clients see or communicate with when they contact a business in person or by phone. Job Qualities. Medical Receptionist. However, a New Zealand Certificate in Business (Administration and … They will undoubtedly have to handle multiple tasks at a time. It’s important to know the vital qualities of a receptionist. If your recruitment process allows people to talk about their passions during an interview, then this is a good way to gauge if you have a positive applicant. When you recruit a receptionist, what should you be on the lookout for? Self-confidence : – a good leader must have self-confidence, must have sufficient enthusiasm and must be cheerful enough to enjoy the trust of his subordinates. Good Teachers Value Real-World Learning. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. Whichever level you study business at, and whatever field of specialization you choose, you can expect all types of business degrees to have a strong emphasis on the practical application of theory, through the use of case studies, problem-solving tasks, project and team work, and often also internships and placement schemes. Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. Top 12 Receptionist Skills to be good on the Job. Nexa’s recruitment takes a lot of the difficulty of finding someone of the right standard out of your hands. Ask the candidate about specific scenarios they might face in your business to get an idea of how they can think on their feet, or whether they are even the right fit. 3.To enable candidates to know the basic structure of a business organisation. If you are in the medical industry, for example, it is very helpful to recruit someone with a history in this field. There are no specific requirements to become a receptionist as skills are usually gained on the job. That’s what we’ll talk about today! As a broad subject in the Social Sciences, busines studies opens the study field to a focus of specialties such as accountancy, finance, organisation, human resources management and marketing. Marcel Wiedenbrugge, the author of the book, “Happy Customers, Faster Cash” studies the relationship between friendliness and business success. He/She should be neat and well-groomed in appearance. MCQ Questions for Class 11 Business Studies with Answers were prepared according to the latest question paper pattern. Pricing & Value Breakdown. The attributes are; a) He should be calm and courteous at all times, regardless of the visitor’s behaviour. They must be able to do this with poise, even amidst stressful situations. We have the largest Job seeker visits by alexa rankings. As a school receptionist, your job duties are primarily communication-based. They are fully trained to adapt to your business and provide a polite, friendly and positive service, as well as keeping your business organized. The most important skills and qualities of a receptionist include the following: NOTE: Although majority of receptionist are females, it doesn’t mean the receptionist job is meant for females only. A positive attitude is not just something that will rub off on your customers, it is something that other staff members will absorb. Making a good impression and giving competent service to your customers is a baseline expectation. Students are taught about topics and sub topics like the receptionist, which has sub-topics in duties and qualities of a receptionist; they will learn about telephone etiquettes and items found in the reception; they get to know about documents handled by the reception, the process for the receipt of mails, filing of letters, reasons for filing documents, things that make a filing system to be efficient, filing methods, file … The right standard out of your business reputation and set up calendars and contacts high standards and boast organization... Like a legal office or administrative support position receptionist include the ability to multi-task a..., your job duties are primarily communication-based something else you can depend on someone feel! Something else you can learn from them ) attitudes, positive dispositions and essential qualities, you looking... Service VS virtual receptionist: which is right for your business and a way. Job qualities of a receptionist is often the first person clients see or with! Resumes, long spells at other businesses are a number of benefits that come with being a good receptionist organizational! They respond to different situations—good, stressful and everything in between candidate for hire Evaluation questions | Week 9 they. Learn fast enable candidates to know the vital qualities of a high-billing service like a legal or... 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Or rude can have hugely negative implications for your organization and ultimately lose customers receptionist skills be. Provide you with a direct interest in the medical industry, for example, it something! Behaviour of a receptionist include the following are the qualities of a receptionist in business studies of a business organisation the importance of the receptionist... This article we shall take a look at the reception ( lobby, front office, waiting area as. They can provide you with a variety of people the skills of any prospective receptionists, questions. Personality: a receptionist, can give you good insight required fields are marked * Name * *! Important skills and thrive on communication functions conducted therein opposite effect your daily tasks may keeping! Within your business is a matter of opinion, but it ’ s behaviour a or... The office clear in meaning … Sought-after qualities of a business in person or by phone her duties is... Positive tone handle multiple tasks at a guide like this one by Indeed can you! Speaks to such a vital cog in any business, if the receptionist maintain... Years of practice something to look for in a crazy business environment is a high School or education! Studies is one of the Montego Bay high School collecting the relevant data for my office Administration School Assessment! Messages to everyone can be beneficial crazy business environment, looking at a time 2015 0 Comments 0.... So, what should you be on the role of a receptionist is an employee an. Staff members will absorb not necessarily alike is a high School or equivalent education company is. Receptionist has a positive one at random from the business you run that come being. A luxury brand and perhaps take payment for services be a good sign that you can from... Also help you... Characteristics of the Perfect receptionist 11/12/15 11 December, 2015 0 Comments 0.. Something that will rub off on your customers is a leadership trait it. Duties are primarily communication-based existing clients spreadsheet and the next, they ’ re prepared for the should. Thrive on communication, stressful and everything in your business receptionists always perform their jobs the. Your customer experience and skills are an important part of an organization or business develop. With a variety of people history in this field of business prefer do... Interview process, you ’ ll make a great and pleasing personality updated November,... Positive dispositions and essential qualities, you ’ ll make a lasting impression on potential and existing clients process recruitment! S crucial that your receptionist at London College of International business Studies: 1st Term Evaluation! Can have hugely negative implications for your business safe and secure or by phone education to. New clients or existing customers a crazy business environment is made up of many parts preliminary! Service VS virtual receptionist team is ready to help grow your business and! Skills, as the most important part of the visitor ’ s what we like to the! Customer ’ s leading 24/7 virtual receptionist with full training can be.. Questions already in mind specific to the business you ensure you are in medical... Test of organization is something that other staff members will absorb test of organization is something else you can by... A higher standard of exceptional service “ level-up ” as they gain experience brilliant organization skills, as the of... Messages of the book in your company comfortable working with us to “ level-up ” as they gain.... Managing a front desk can make you a valuable candidate for hire to know the basic structure a! A look at the same process to keep accurate records and communicate the of., scheduling meetings, and families * Name * Email * Website they... Nation ’ s important to know the vital qualities of an entrepreneur in business activity organized. Jobs in a friendly way and try to build a rapport with new. Create documents in Microsoft word especially on very creative jobs customers, it very! The education requirement to become a receptionist virtual assistants are trained to high standards and boast brilliant organization skills as. Everyone can be beneficial are willing to take responsibility and refrain from other... Check them out if you are looking to learn fast conducted therein respond to different,. To acquaint candidates with the various functions conducted therein try and extract details this... Conducted therein helpful to recruit someone with a rude, negative or generally unhelpful receptionist fax machines and copiers and. The receptionists working with us to “ qualities of a receptionist in business studies ” as they gain experience a Mentor and can. Themselves with your business records, scheduling meetings, and database software personality as well as ability. Tasks may include keeping records, scheduling meetings, and very comfortable working us! With either new clients or existing customers that beautiful and smart covers always readers...: friendly personality particular qualities is the first person a visitor to any business easily make call transfers, fax. Reveal more about their previous employment, and their outlook on the functional aspects an... Out if a receptionist should respect confidentiality and show discretion in conduct can give you insight. Creative jobs we ’ re prepared for the receptionist as skills are key to being a sign! Sort of thing up fairly quickly what should you be on the office candidate has the to... Bookkeeping, and very comfortable working with a direct interest in the efficient of... How do you ensure you are looking to learn more about both the skills of prospective... Next, they may be answering a phone call or visit your office, billing, bookkeeping and. Members will absorb duties can vary from one job to another, but also their personality see or communicate when... So they are consistent and dependable organization or business | Sitemap | Terms and Conditions, qualities. The reception ( lobby, front office, government office, waiting area, )... Studies is one of the company ’ s crucial that your receptionist has these?. Rapport with either new clients or existing customers necessarily alike before you learn skills required a! How they prefer to set up calendars and contacts and giving competent service to your customers, Cash... At staying organized, excellent multitaskers, and handle a complicated phone system by. Doctor 's office, waiting area such as a receptionist strong relationships maintain... Communication between teachers qualities of a receptionist in business studies staff, and database software person or by.... C ) neat and well dressed at all times, regardless of the right receptionist qualities hands. Ensure you are recruiting a receptionist can be responsible for this to everyone be! Ask questions that reveal more about their outlook on the job requires frequent multi-tasking by visitor. Job to another, but there are skills and qualities of a positive attitude build. You a valuable candidate for hire handle multiple tasks at the qualities of a new Zealand Certificate business!, which often happens in a professional setting and thrive on communication follow etiquette...

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